E264 Geoffrey Toffetti
A Masterclass In Modern Hospitality Management
This weeks guest is Geoffrey Toffetti, who joins us from Orlando, Florida. Geoffrey is the CEO of Frontline Performance Group, a global company that helps hotels and hospitality brands unlock revenue growth by empowering their frontline teams. With more than two decades of experience across hospitality, operations, and technology, Geoffrey specializes in helping organizations transform everyday guest interactions into meaningful service experiences that also drive measurable business results.
Geoffrey’s career began in the hospitality industry, where he worked his way up from roles such as valet and front desk agent to leadership positions in guest services. This hands-on background shaped his belief that the frontline employee—often the first point of contact with a customer—is the most powerful driver of both guest satisfaction and revenue growth.
At Frontline Performance Group, Geoffrey has helped lead the company’s evolution from a consulting and training organization into a technology-driven SaaS platform. Its flagship system, IN-Gauge, combines training, analytics, and performance tracking to help hospitality companies improve service, engagement, and revenue outcomes.
Today, Geoffrey works with some of the world’s largest hospitality brands—including major hotel groups—to help leaders build high-performance cultures, motivate frontline teams, and use data to improve the guest experience and bottom line.
A big thank you to Jean-Marc Dykes of Imbiblia. Imbiblia is a cocktail app for bartenders, restaurants and cocktail lovers alike and built by a bartender with more than a decade of experience behind the bar. Several of the features includes the ability to create your own Imbiblia Recipe Cards with the Imbiblia Cocktail Builder, rapidly select ingredients, garnishes, methods and workshop recipes with a unique visual format, search by taste using flavor profiles unique to Imbiblia, share recipes publicly plus many more……Imbiblia - check it out!
Contact the host Kypp Saunders by email at [email protected] for products from Elora Distilling, Malivoire Winery and Terroir Wine Imports.
Links
email us: [email protected]